TM
Thobekile M
1 reviews | Active since Jan 2014
05 Dec 2025, 15:37
Capitec Funeral Claim Frustration
I submitted my claim on Thursday and have not received any communication and I keep calling and the answer is its still under review
Capitec did call me yesterday to verify my relationship with the decease and they called my family to confirm as well
The funeral is tomorrow and I have no money to take care of the burial needs
I have had this policy for 4 years and Capitec is treating me so badly
Please can you finalises the claim and revert back to me. I wont leave this hanging like this till you pay the claim
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Replies (3)
Capitec Bank's replyOfficial
05 Dec 2025, 16:38Good day Thobekile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Dec 2025, 16:38
Official
Good day Thobekile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TM
Thobekile M's updateReviewer Update
05 Dec 2025, 17:54Like really how can you investigate and only respond by 25th December when the funeral is tomorrow
I have just received a response now stating that you will finalise by 25 Dec
Capitec you really treat your black customer so badly ye I pay on monthly basis
I am expecting a final response on my claim as soon as possible
I cant borrow money for the expenses when I have planned not to have this problem hence the reason why I took this funeral cover
I have just received a response now stating that you will finalise by 25 Dec
Capitec you really treat your black customer so badly ye I pay on monthly basis
I am expecting a final response on my claim as soon as possible
I cant borrow money for the expenses when I have planned not to have this problem hence the reason why I took this funeral cover
TM
Thobekile M's update05 Dec 2025, 17:54
Reviewer Update
Like really how can you investigate and only respond by 25th December when the funeral is tomorrow
I have just received a response now stating that you will finalise by 25 Dec
Capitec you really treat your black customer so badly ye I pay on monthly basis
I am expecting a final response on my claim as soon as possible
I cant borrow money for the expenses when I have planned not to have this problem hence the reason why I took this funeral cover
I have just received a response now stating that you will finalise by 25 Dec
Capitec you really treat your black customer so badly ye I pay on monthly basis
I am expecting a final response on my claim as soon as possible
I cant borrow money for the expenses when I have planned not to have this problem hence the reason why I took this funeral cover
TM
Thobekile M's updateReviewer Update
13 Dec 2025, 15:33Capitec bank - What exactly is delaying the payout of my claim
You have called me 2 times and called family to confirm the death and my relationship with the deceased
Why are you treating me like this bad. I have been your customers for years and you are failing to pay the claim and its always active
I just called again and I have been informed that my claim is still under assessment. Do you want to go and dig the grave so that you can pay
Can I have my claim sorted out with immediate effect, otherwise I will be forced to report you to all public platforms . I am really not happy with how this claim has been handled
I have been to so many platforms reading reviews on funeral claims. This is unacceptable
You have called me 2 times and called family to confirm the death and my relationship with the deceased
Why are you treating me like this bad. I have been your customers for years and you are failing to pay the claim and its always active
I just called again and I have been informed that my claim is still under assessment. Do you want to go and dig the grave so that you can pay
Can I have my claim sorted out with immediate effect, otherwise I will be forced to report you to all public platforms . I am really not happy with how this claim has been handled
I have been to so many platforms reading reviews on funeral claims. This is unacceptable
TM
Thobekile M's update13 Dec 2025, 15:33
Reviewer Update
Capitec bank - What exactly is delaying the payout of my claim
You have called me 2 times and called family to confirm the death and my relationship with the deceased
Why are you treating me like this bad. I have been your customers for years and you are failing to pay the claim and its always active
I just called again and I have been informed that my claim is still under assessment. Do you want to go and dig the grave so that you can pay
Can I have my claim sorted out with immediate effect, otherwise I will be forced to report you to all public platforms . I am really not happy with how this claim has been handled
I have been to so many platforms reading reviews on funeral claims. This is unacceptable
You have called me 2 times and called family to confirm the death and my relationship with the deceased
Why are you treating me like this bad. I have been your customers for years and you are failing to pay the claim and its always active
I just called again and I have been informed that my claim is still under assessment. Do you want to go and dig the grave so that you can pay
Can I have my claim sorted out with immediate effect, otherwise I will be forced to report you to all public platforms . I am really not happy with how this claim has been handled
I have been to so many platforms reading reviews on funeral claims. This is unacceptable