Capitec funds recall waste of time and money

On the 19th of March I made an EFT payment to what was to be found as a **** site. R7 500 was paid to Gadgetgeekco and all their customers report to not getting any response or any items from the store (as can be seen on hellopeter reviews of Gadgetgeekco.com). I went to Capitec the same day I made the payment and requested a recall of the funds. The lady in branch was very helpful, she put in the recall request and gave me a reference number. She also said it might take up to 2 weeks. Almost 4 weeks later with no response on this matter I called customer support. The lady told me unfortunately the funds could not be recalled and she gave me a name and cellphone number of the ******* linked to the ABSA account. I spent hours opening a police case for this matter as this was recommended by the Capitec assistant to help with the forensic investigation to recall my funds.

I paid R160 just for Capitec to waste my time and get contact details from ABSA, I feel this is unacceptable and more could have been done in this regard. No real effort have been made and for an unemployed graduate R7 500 is not insignificant.