MS
Marie S

1 reviews | Active since Nov 2014

21 Jan 2023, 13:32

CAPITEC FUNDS DISAPPEARING

YOUR MONEY IS NOT SAVE AT CAPITEC! I have blocked and changed my card, still funds are disappearing. No refund from Capitec. Customer helpline appalling. Apparently they have a backlog from December 2022 handling *****.(take note, my first incident report was before December!). It remains the same (British) website that Capitec just don't block. It's been months. I can only do EFT payments from my account. To protect my funds, I now leave no money in my account- and every month has the hassle with debit orders to be paid. Capitec's customers PROFILE's get hacked(according to customer helpline- phonecall on 19/1/23 @14:21. Therefor, blocking your card will NOT ensure your money is safe! After trying all routes to protect my money, my decision is to leave Capitec and warn any hard working individual to NOT trust Capitec!(See other reviews by customers with the same problem- highlighting the fact that Capitec underplayed the implications of Capitec being hacked and thousands of customers impacted(as per sms communication from Capitec bank itself).

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Jan 2023, 13:36
Official
Good day Marie

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank