Capitec Frozen

Capitec has frozen my account for close to 5 weeks now. There initial prompt on the banking App was that I must be verified at the bank which I did. I didn't get a response for close to three weeks after submitting all the required documents. I am still waiting for access to my funds. Their so called forensic department said they are investigating source of funds yet they have not contacted FNB and Investec which is where my husband has sent the more from. I have submitted proof of payment and an affidavit that indicates that my husband has sent the money from his accounts. I am still waiting. They went quite. As I have said I just want my money, I have opened an account with Nedbank.