Capitec froze my money

Good day Hello Peter I am very much disappointed with capitec , my ID NUMBER IS *** my account number is *** link number ***. ON Friday my sister and I were transferring money to each other after a while the money in our accounts disappeared when we called they say the money is frozen. Sad part we had a funeral we didn't even have traveling money. Please assist in unfrozening my money as I am unhappy with capitec!! They didn't even call me to find out what's happening.. Your assistant will highly appreciated.