Capitec Froze My Business Funds Without Justification – No Feedback for Days!

Shocking service with no feedback!!! On Friday I transferred an incredibly large sum of money into my new business partner's account with Capitec. Capitec took it upon themselves to freeze my money and tell us that the bank I was transferring from needed to "release" my funds and that a case had been opened with their ***** department. I then called my private banker from where I had sent the money and they said they have never heard of that needing to take place, but that we should send the proof of payment and see if they could release the funds. For the last 2 days, we have done nothing but follow up on this "*****" case with the same response give - it's with the team lead. In the interim, our business made promise to pay with our suppliers and have since not been able to pay them. I am at my wits end and don't know how to move forward.