Capitec froze my account on 24 August without notification I was asked when I enquired to go to the bank with an affidavit from the police station why an amount of R500 was paid into my account I can't draw an statement cause all access were removed

Capitec froze my account on 24 August without notification I was asked when I enquired to go to the bank with an affidavit from the police station why an amount of R500 was paid into my account I can't draw an statement cause all access were removed. It is now 14 days later no one called or updated me. My whole world was uprooted by their lack of communication. This now effects my credit score because a day before salary date the closed my account and debit orders and payment bounced. Pathetic Pathetic bank service