AS
Alfred S

1 reviews | Active since Nov 2020

26 Sept 2023, 18:35

Capitec Froze my account for no reason

my account was frozen just after the transaction that happened on the 27/07/2023 of R1000 that was transferred to my account by a client for accommodation at my guest house, the bank asked to send affidavits and id copy of the person who sent me the money and i did so but until today my account still not working despite all the attempts going back to the bank to remove the hold they telling that the person who reported this matter must come forward to say the money was sent was not *****ulant and they dont want to tell who the person is so i can approach him/her myself so he resolve this matter and funny/frustrating part about this matter is that the sender his account is not frozen even the person he got the money from is only my account that has a hold. How fair is that im running a business and rely on this account to receive funds from my guest as most people now are using Capitec but with what is happening im not Happy with this BANK

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Sept 2023, 18:39
Official
Good day Alfred 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank