LM
Lesego M
1 reviews | Active since May 2016
17 Nov 2025, 13:02
Capitec froze my account due to suspected *****
Capitec froze my account, it's been months now, i was told that it's due to FICA verification. i have been to so many branches, i got 2 case numbers and they don't seem to know how to resolve my issue. they went as far as opening a new account so they can move my funds, to this day nothing has been done. Their Business Intelligence told me they are working on my case last week and that i will receive a link to track my case, even now they haven't said anything. all i need is access to my funds. can someone help me please.
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Replies (2)
Capitec Bank's replyOfficial
17 Nov 2025, 14:35Good day Lesego
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Nov 2025, 14:35
Official
Good day Lesego
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Nov 2025, 14:15Hello Lesego
With reference to our telephone conversation. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our telephone conversation. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
Capitec Bank's reply18 Nov 2025, 14:15
Official
Hello Lesego
With reference to our telephone conversation. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our telephone conversation. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank