KC
Khuli C

1 reviews | Active since May 2016

05 May 2016, 09:00

Capitec froze my account

I have been using capitec bank for a while but yesterday I could not access my account, upon going to a brand I was informed that they have blocked my account, I was told there was a ********** transaction that occurred via cellphone banking. The funds I had are frozen with the account and they won't release them. They won't even tell me which transaction looked **********. My salary was paid to them and my HR department told me its too late to switch my salary now,which means I will not get my salary when its due. I don't think what they are doing is fair and not to mention the emotional distress I'm in right now. Are they allowed to do this. And why are they keeping my money and how am I supposed to do without my salary.

0
Replies (2)
Capitec Bank
Capitec Bank's reply10 May 2016, 09:33
Official

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

KC
Khuli C's update30 May 2016, 15:09
Reviewer Update

I wanna extend a deep,heartfelt gratitude to Hello Peter and Candice Dawson for their assistance. I got clarity on the mystery of my account being blocked and worked with me to have it finally unlocked. A big thank u goes to Candice Dawson, yr patience and tenacity and yr calmness is much appreciated. I hope wat u did for me u will continue to do to help others in my previous position. May u prosper in everything u do

Much love