Capitec froze my acc

HOW CAN YOU BLOCK MY ACCOUNT WITHOUT EVEN A PHONE CALL TO ADVISE OF SUCH AND NOW FUNDS HAVE BEEN DEPOSITED AND I CAN'T DRAW IT!!! HOW CAN YOU ACCEPT MONEY IN AFTER YOU BLOCKED THE ACC.. AND HOW CAN I BE HELD LIABLE IF IT WASN'T MY FINGER PRINT OR FACIAL RECOGNITION THAT WAS IN CAPETOWN BRANCH. HOW DID THE ****NER DO IT?? YOU HAVE ALL THE SECURITIES BUT YOU DON'T USE THEM. I opened a Capitec account in the beginning of March and when funds were paid in on the 25th my account was blocked. I went to the bank in Shelly beach and asked what was going on and was informed that my acc has been completely blocked due to push payment *****.. Nobody can tell me what that was. I had study money in that acc and had to get a affidavit and Proof of payment for both parties who trf money into my acc on the 25th. Capitec blocked my account WY before that but I wasn't informed or even called to say that there's ********** transactions on my acc. I have now lost my place to study and still my acc is blocked. How can I be in Capetown deposit ********** funds in my acc and live in Uvongo. Apparently it was me at the branch in CT. Now my question is why do we have finger prints and facial recognition but the ******** can access our accounts and then us the innocent bystander gets punished. I want to know how I can get my funds out of Capitec. This is absolutely unacceptable. Now they await Standard Bank to confirm deposit is legit really the proof of payment an affidavit and a certified copy of the depositors ID was sent to you. I need those funds in my acc I'm a single mother of 3 are you going to explain to my kids why there isn't food. What kind of operation is this. I have to now wait for a year before I can enroll again who is going to compensate me for the years loss.???