ML
Mpho L

1 reviews | Active since Nov 2021

18 Nov 2021, 00:22

Capitec from HELL

This bank authorized international transactions without my knowledge, three transaction took place in a space of a minute, and while that happened I had my card with me. I went to my nearest branch and was told that I have to wait for 14days to receive the funds back into my account. I tried to plead with the consultant that how do they expect me to wait for 14days for the funds to be reversed to my account since it clearly stated that its *****. The amount that went missing from my account is R933. I'm currently unemployed and that money was to sustain me until the end of the month, please assist in how I'm suppose to survive the next 14days...and how does does head office tell me that there's nothing they can do while I left my money in the bank trusting that is safe....

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Replies (3)
Capitec Bank
Capitec Bank's reply18 Nov 2021, 07:44
Official
Good day  Mpho

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank

Best regards,

ML
Mpho L's update21 Nov 2021, 23:50
Reviewer Update
I'm still waiting for all my money to be credited back into my account, there's an amount that was pending on the system, and was told that it will be credited back into my account as soon as its cleared... Not its cleared, n money hasn't been credited back into my account
Capitec Bank
Capitec Bank's reply17 Feb 2022, 21:56
Official
Hi Mpho

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Best regards,