1 reviews | Active since Feb 2021
CAPITEC FREEZING ****
BE CAREFUL FOR CAPITEC BANK FOR BLOCKING AND FREEZING YOUR ACCOUNT WITH NO GROUNDS TO STAND ON. DURING FEBRUARY 2020 THEY HAD FROZEN MY ACCOUNT AFTER GOING IN TO CHECK WHATS GOING ON . THEY ADVISED ME THAT THEY FROZE MY ACCOUNT DUE TO FUNDS THAT CAME IN FROM A THIRD PARTY. IMMEDIATELY I HAD EXPLAIN WHAT WAS THE REASON FOR THE FUNDS COMING IN . THEY THEN TOLD ME TO WAIT UNTIL THERE INVESTIGATION IN DONE AND IT COULD TAKE MONTHS. AFTER APPROACHING MY ATTORNEY THEY REQUESTED FOR A AFFIDAVID TO BE MADE IN REPECT OF THE FUNDS RECIEVED . I THEN PROCEEDED WITH THE AFFIDAVID AS I HAD NOTHING TO DO WITH WEHTER OR NOT THE FUND CAME FROM A ********** ACCOUNT OR NOT BUT I RELEASED THE GOODS IN RESPECT OF THE FUNDS BEING IN MY ACCOUNT, HOW EVER FEW MONTHS WENT BY AND THEY THEN STARTED MAKING IT MORE DIFFICULT BY REQUESTING FOR INVOICES , AND THIS WAS WHEN I MOVED TO ANOTHER PREMISES . I HAD CLEARLY INDICATED THAT I DO NOT HAVE THE INVOICE SO THEY NEED TO FINALIZE THE MATTER AS THEY HAVE NOT GIVEN ME A VALID CASE NUMBER NOR DID THEY GIVE ME ANY INDICATION THAT I HAD PARTICIPATED IN ANY ********** ACTIVITY . MY ACCOUNT REMAINS FROZEN WITH MY FUNDS DUE TO MY AND THERE REASON FOR FREEZING THE ACCOUNT IS BECAUSE THEY NEEDED THE INVOICE , SO JUST BECAUSE I DO NOT HAVE INVOICE WHICH I LEAVE LAYING AROUND , THEY HAVE COME TO CONCLUSION TO NOT FINALIZE THE MATTER WITH MY FUND BEING HELD BACK. AND THERE FORENSICS TEAM AS WELL AS THE COMPLAINS DEPARTMENT WORK HAND I HAND SO THERE IS NO WAY YOU CAN RESOLVE ANY ISSUES WITH THEM DESPITE YOU BEING THE INNOCENT BUSINESS OPERATOR USING YOUR PRIVATE ACCOUNT TO RETRIEVE YOUR MONTHLY INCOME.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
