BK
Bianca K

1 reviews | Active since Jun 2024

13 Jun 2024, 13:59

Capitec freezing hardworking civilians accounts

I have never in my life been more irritated and disappointed. This is the worst bank I’ve ever been part of, mind you I’ve been a very loyal client for 3 years and use the account for my money from my small side business. My acc was frozen on Tuesday and when I went into the branch I submitted the nescessary documents, only to be told I’m being investigated because of the money going in and out my account. My account is now frozen with over R3000 in it, money that I use to live day to day and now I’m ****ed. Capitec said the docs I’ve handed in don’t suffice and there is nothing more they can do about it. They don’t care to release my money or even close the account. I WANT A WAY FORWARD. there are CEO’s and government officials that ***** millions and I’m being penalised for a side business!!!!! I NEED RESOLUTION TO THIS ISSUE !!!!!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply13 Jun 2024, 14:08
Official
Good day Bianca Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
BK
Bianca K's update14 Jun 2024, 09:07
Reviewer Update
I have contacted the banking ombudsman of South Africa.
Nobody has contacted this far and I have resolute to getting the ombudsman involved.