1 reviews | Active since Feb 2019
Capitec freezes my newly opened account with not even 1 transaction made by me
Good Evening
I've been trying to transact in my banking app but it's not giving me the option to select my account. I called the Capitec Client care number at 16:46 today and I was told that my account was part of ***** funds that I'm not aware of. All that happened was that Thabiso Diale sent me R1050 to my capitec savings bank account. As I tried to buy airtime 2 days after he deposited me the money, I wasn't able to do so.
Today I was told by a capitec client care representative that my account has been stopped because of the R1050 that Thabiso sent me. Apparently he stated that my account was part of ********** activities that I'm not aware of, and the only way to fix my account is to forward Capitec my written affidavit, together with the proof of payment.
Please send me the relevant email address by which I may forward the required documents.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
