Capitec Freezes Bank acc for more than 2 months now

Item: Capitec Bank
Rating: 1
Author: Shaun K

We are now on month two that my wifes account has been frozen and every week she gets a update “our ***** department is busy with this and will be resolved within this week” i think it is now time to hand over this to social media and the bank ombudsman

Helpful (0)

Replies (4)

Capitec Bank's replyOfficial

09 Sept 2020, 09:24

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply09 Sept 2020, 09:24

Official

Shaun K's updateReviewer Update

09 Sept 2020, 09:32

5 working days ? To do what exactly ? So that we get to month 3 without a answer ...

Shaun K's update09 Sept 2020, 09:32

Reviewer Update

5 working days ? To do what exactly ? So that we get to month 3 without a answer ...

Shaun K's updateReviewer Update

21 Sept 2020, 09:36

And here were are at the 21st already and still nothing from capitec except one call to say that they are working on this .....

Shaun K's update21 Sept 2020, 09:36

Reviewer Update

And here were are at the 21st already and still nothing from capitec except one call to say that they are working on this .....

Shaun K's updateReviewer Update

21 Sept 2020, 09:37

And here were are at the 21st already and still nothing from capitec except one call to say that they are working on this .....

Shaun K's update21 Sept 2020, 09:37

Reviewer Update

And here were are at the 21st already and still nothing from capitec except one call to say that they are working on this .....