MP
Mphoza P

1 reviews | Active since Nov 2017

29 Oct 2018, 12:49

Capitec Freezed my Account and i cant pay my Debts, been waiting at Bank over 4 Hours

Capitec just freezed my Account without informing me anything, now im at the Bank been sitting there from 9am when they opened and now its 12: 46 im being told they are waiting for the Head Office in Cape Town to respond in Hammanskraal Branch . Now I have to pay my Debts as I have arranged and suddenly I cant because of this Closing of Account . Im very disappointed and I want my money ??

Please help, I need the money asap ?

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Oct 2018, 16:05
Official

I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply30 Oct 2018, 09:36
Official

Good day

As discussed telephonically, I confirm the matter has been dealt with.

Complaint Management
Capitec Bank