Capitec freeze accounts without customer consent

Capitec froze my account without my consent due to ********** activities by someone else. Now they don't wana open my account and I've supp**** them with all the documentation they asked for including proof of monies paid into my account. My debit orders are bouncing and i have no income.. The ***** department keep asking for the same proof over and over again!! I've been to randfontein branch and they are helpless