Capitec freeze account and not give me info on what is going on

they should freeze only ***** transactions but now my account is frozen and i cant access my money , they take my monthly fee and promised to manage my account and now they do the opposite , i want my account unfrozen , or i will have to sue for loss of income

i am trying to get info from capitec ***** department, but they say they dont take calls and dont reply to my emails thsi is the woman in question

Charlene Weilbach Forensic Administrator Forensic Services