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sithembile M

1 reviews | Active since Feb 2015

25 Nov 2019, 11:54

Capitec Frausters

Capitec needs to be investigated, people who works at Port Shepstone branch have de*****ed my mother, my mother is a pensioner, someone has created a person loan of R3000 from mother's account and this did not go through her account and she did not request this amount. Question is how come Capitec issue loan without account holder's approval and the money is no where to be found or traced.

Few years back again my mother was rob of her money from Capitec ATM wherein someone's card came out from the ATM when she went inside Capitec to enquire no one seem to help her and she was given wrong statement of which resulted in someone withdrawing all her money which amount R13 000. Capitec said they cannot help her because someone used her pin. This is ridiculous, how come a bank of this calibre do this to senior citizens of this country.

This is shame and cruelty. Its is not nice seeing your mother crying and you don't know how to take the pain from her.

Someone needs to answer me coz I cannot sit around watching banks doing this to our own.

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Replies (2)
Capitec Bank
Capitec Bank's reply26 Nov 2019, 09:23
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply14 Dec 2019, 13:38
Official
Good day

I confirm the matter is being dealt with.

Kind regards
Complaint Management
Capitec Bank

Best regards,