Capitec ********** transactions

On the 29th March 2022, two duplicate transactions came off from my Capitec credit card. These transactions were for Amazon prime of which I don't have any subscription with them and didn't even purchase anything online with the card. I went to Capitec bank to report the ********** transactions and also for my money to be reversed. To my surprise, I was told that I need to pay R80 per transaction in order for Capitec to try and recover my money. This is totally unfair is the **** happened in your platform without my card. It's unfair to expect us to pay you when your systems are so easily accessible to ******** in order for them to do *****. Can I have my money back please. I am very disappointed at the bank big time