NL
Nickey L

1 reviews | Active since Sept 2020

03 Mar 2023, 13:50

Capitec - ********** Debit orders

Capitec doesn't care about the amount of unauthorized ********** debit orders that go through on our accounts. If there are numerous complaints about a "business"/ ******** that are debiting customers accounts without consent surely your ***** department should do something about this.

I have 2 unauthorized debit orders from Diversity Life (REF: SS-Dvesity) that went through my account which I'm unable to reverse.

I have never been in contact with these ******** prior to them debiting my account nor have I ever agreed to anything binding with them. Where is the mandate for the debicheck?

I would like money returned, Capitec as a bank is really failing, banking with you is high a risk.

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Mar 2023, 13:57
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank