Capitec **********

Capitec are **********!!!!!!

i have a loan out with Capitec, the credit i have with them is that their debit goes out monthly on the 25th of every month. The debits have gone out on time for a year now . So this month my debit went out as normal on 25th of June, to my surprise Capitec went on to double debit me again on 13 July 2019. i reversed the debit as its not in my credit agreement with them. Low and behold i get a very rude consultant call me asking me why my account is not uptodate????? i told him i will not accept being double debited. his response was that Capitec's system is notified when a customer's account has additional funds, and they help themselves to funds in that account as they wish!!!!! HOW is this right though????? Now im recieving sms's about my account being behind!!!!!!!!!! How dare you!!!!!!