capitec *****ly ways

good day so i lost my card about last week around 25th Septmber and went in at the Motherwell shopping center, port elizabeth ( Port Elizabeth Motherwell Address Shop 18b Motherwell Shopping Centre Tynira Street Port Elizabeth) went in to do my card and i was told that the machines are not working to print out the names on the card, and i decided to fix my Capitec bank app and was told no wifi and i used my data and that took forever left the place with no Capitec app and no card and i returned the following day same thing and the other day after same thing, keep in mind i being told to return the following day to fix this but nothing is being done. on saturday the 31th of went in again to do my card and my card wasn't printed with my name, account number at all and that code at the back, explained to the consultant i would like to increase my online purchase from R0 to my amount and she agreed and said we will do it with the app she will install on my phone, well i left without a app and apparently i can only increase my online spend limit via the app and i couldn't make any payments at all. most alerting part in this thing is that i was promised that the card will work regardless and i should just return Sunday to get the card printed and out of habit i used the old pin and to my surprise it worked and i went on and i continued using my card with the new pin also and the card continued to working. and as for the old pin and new pin working at the same time i sense some ***** cause with my passed experience with capitec my money once went missing and no one and not a single soul was able to assist and they claimed that the atms didn't have cameras and someone used my card and pin but i had my card with me all the time and i was never reimbursed a single cent. at the branch that ticket machine doesn't work so i really don"t understand as to why the branch is open with everything isn't working.