Capitec ***** Useless

We had a ***** case on 27 September 2022 at ABSA on our account and the ********* transfer all our money to Capitec bank. After a long struggle with ABSA they refuse to pay us back all our money. They said that Capitec is responsible to pay us back. When I called Capitec Bank they say when money was transferred from another bank (ABSA) to them, they cannot pay back the ****** money. But if the money was used for something else they can pay the money back. How ridiculous. This is now 4 months and no one can help us. We lost over R 86,000.00. Can someone tell us what is the next step to get our money back????