1 reviews | Active since Aug 2016

03 Apr 2022, 11:27

Capitec ***** ****. R15000

Hi I have a problem with one of your staff that’s been *****ing money. He claims to be in the credit department he called me after I had app**** for a loan and said he could assist me but first I need to send money to his capitec account in order for my debt to clear. I sent him R15000 but he didn’t rectify the problem with my accounts. He has been receiving money from people and loggin the capitec system and generating loans I only found out recently that he does not work for capitec. I was shocked because when he called he used a landline which looked legit and he was able to login in the system and tell me about my credit. His name is Luke Acc no: *** Capitec acc holder M Ncube

How can capitec allow people to get into their systems and manipulate us as customer

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 Apr 2022, 12:13
Official
Good day  Khwezi

We acknowledge receipt of your query and have assigned your matter to a designated official. 

You will receive further contact within the next business day. 

Kind regards 

Capitec Bank
's update06 Apr 2022, 10:18
Reviewer Update
Hi
Thanks for the support we have resolved the issue. It was a miss communication between one of my outstanding loans Thanks