CAPITEC *****

Capitec is a ***** encouraging bank. In December 2019, I received a 3 SMS notifications that at 3 different times an amount of R100 was withdrawn from my account, which was fine except that the withdrawal took place in cape town and I live and was in Johannesburg. I called the bank to notify them. the card was stopped and 5 months later I get a response from Capitec, stating that they are going to charge me half of what was *****ed to investigate. a bank that charges to investigate *****, WOW. anyway this morning 12 June 2020 a colleague approached me to enquire about footage from one of my clients, because R5000 was withdrawn from his account and his card never left him. He contacted Capitec and they stopped the card, Capitec is refusing to refund or investigate. It doesn't end here, as we are discussing this matter 3 more colleagues complained about the same thing. WHAT IS HAPPENING AT CAPITEC??????? Can I contact the Banking Ombudsman???