Capitec *****

Yesterday my account was used to purchase something online without my authentication from my knowledge any purchase that is done online needs the account holder to authenticate via the banking app ,but money left my account with the reference DR*ESIGNS *** CAUS and I don’t even know nothing about it . Our money is not safe at capitec because one can’t reverse transactions they know nothing off even they can’t do it ,instead you are being told about a waiting period

Things need to change we need to be given an option to reverse money we know nothing off because if we can’t we stand to lose money and no one will be held accountable