Capitec ***** dept sucks

I would like someone from the ***** department to give me feedback with regards to my complaint which was logved on 1 August 2022 with a 30 day turnaround time ..im.still waiting for feedback for my money that was taken from my account from.an unknown vendor..no.one calls u u have to call the ***** dept then they have no answers but all they say is they escalating to where and who i want feedback pls tjis is **** its my money and i want it back because i had to change my account to allow and investigatipn to take place ..CAN SOMEONE SUPERIOR CALL ME PLS CHRYSTEL SLI GER *** URGENT FEEDBACKNIS NEEDED