Capitec ***** Dept doing a good job!

<p>My credit card details were lifted from a website following a transaction that I made last week. Upon seeing suspicious transactions occuring on my account, I immediately cancelled the card and asked the consultant (Tsepo) dealing with my issue to investigate.</p> <p>The next day I was able to go into a branch and order a new card which was issued the same day. I also clarified when Capitec would complete their investigation and whether or not I would be refunded the amount ******.</p> <p>Yesterday I received a call from Zandile Hene (a Card disputes agent) - She explained the procedure following asking the mandatory questions when dealing with card *****. I received the full amount which was taken from my account as a 'chargeback' the same day - Capitec does this under the emphasis that ***** has been committed in order to protect the consumer.</p> <p>I want to commend Zandile and Tsepo for their professionalism and attitude thoughout the process, it definitely made the situation easier to deal with. </p> <p>I am very satisfied with Capitec for the speed with which they reacted and the manner with that my issue was dealt with.</p>