Capitec ***** department, Worst service ever!!!!!!

***** department not answering the phone, Had unauthorized transactions on my credit card and have been trying to contact them since Friday 29/07/2022, It is currently 02/08/2022 and still no answer, the phone rings for about 30 mins and then just cuts off, Phoned the helpline and they put me though to the ***** department only for the same thing to happen again, Went to the Boksburg branch on Saturday 30/07/2022, The person who assisted me from the bank also tried to call the ***** department at no avail. Worst service I have ever had at a bank, TERRIBLE