Capitec ***** department speedy response

I would like to take the chance to appreciate the great work done by the ***** department at Capitec bank. I was depositing money early hours of 2 October when the Atm machine went offline. I was scared when the atm machine stopped responding to my efforts to get the money out of the machine. I called the helpline while still next to the machine and spoke to a consultant whom explained the different scenarios that would occur and what the bank would do to investigate. I was still feeling frustrated and angry but surely a few hours later the money reflected in my account. Thank you to the Capitec ***** department for the speedy response.