Capitec ***** department

Terrible experience at Capitec Midrand. Zero assistance with regards to my ***** case. Cannot direct me to the correct department & only interested in making calls, given Ref numbers & calling the ***** department only to be put on hold for over 5 hours at a time. Yes, at a time. Because spent 4 days last week experiencing this type of treatment. I've already changed banks. Am awaiting my pmoney to cleared then bye-bye Capitec, for good.