Capitec ***** department

Today Capitec blocked my account without my knowledge after I received my payment. I realized this when I tried to purchase airtime, my account no access called Capitec customer service was then told my account was being used for ********** activity, could they not have notified me as I am their client for so many years... Okay it gets worse after I got affidavit from police station as required I go back to the branch for assistance the consultant tells me unfortunately the forensic line can't seem to get through!!? So now what I can't access my account or my salary it is end of the month. I was sent back and told they will keep trying to contact them.. This is a case of emergency!!!