Capitec ***** center encourages ***** through inaction.

***** center is USELESS!!!

Had an unauthorised transaction go off for R1600.22 on 03.10.2021. Reported same day, told will take 7 to 14 days or so. Contacted the company who say they've voided the transaction, to wait 7 days for balance to reappear. Now 8 working days in. No money. No reversal. Checked with company, gave me a document advising of voiding on 3rd and can't help me further. Capitec hasn't contacted me to date or done anything. I phoned in today to Capitec after getting advised by the company to basically go suck eggs. My money is gone. Capitec advises it can take up to 14 working days or more now to even be contacted. No investigation started. 8 working days already gone, my money is gone, the firm that took my money washes its hands, and Capitec says if I can't wait, I must talk to the company that took it, despite paperwork I have in hand outlining the above. No reference number given. No ETA. Just a big stuff you from Capitec. On a ***** matter!

This attitude is disgusting. This is what I'd expect from ABSA etc, revolving door policies and bureaucracy while I am in a financial hole now because of money ******, and they sit back and do nothing, or tell you to plead with the ******* to return your money. What the actual hell.