1 reviews | Active since Oct 2020
CAPITEC ***** CASE ON STAND STILL
My phone was ****** on the 29th September 2020 and I went to have my card, phone and internet banking blocked at their branches, my pin was also changed. Money was then ****** on the 30th September was ******, it was then discovered that their consultant did not block my cellphone and internet and that the branch will take accountability for that mistake. The branch manager then blocked everything and enabled SMS notifications only however on the 02 October 2020 money was ****** for the second time on my account and Capitec has been investigating my case. It is DAY 13 and no feedback or clear communication has come from them and my life is on a stand still as it was suppose to cover my basic human need fro rent, food and transportation
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
As of now I have called the dispute call centre and they told me they are waiting for Menlyn branch to keep feedback, I then called Menlyn branch which tell me that the case is still under investigation even though 1 day is remaining for the investigation. Mind you there is no clear indication of when the refund will happen, how do do you need 14 days to only not give clear communication with the client? ***** occured in less than 2 days apart even after I had asked for the card, cellphone and internet to be blocked. Your service is poor, Capitec Bank does not have a sense of emergency for cases especially in my case *****. I am in debt due to your employees not doing proper due diligence and now you want me to wait additional 5 more days, this is absolutely unfair.
As of now I have called the dispute call centre and they told me they are waiting for Menlyn branch to keep feedback, I then called Menlyn branch which tell me that the case is still under investigation even though 1 day is remaining for the investigation. Mind you there is no clear indication of when the refund will happen, how do do you need 14 days to only not give clear communication with the client? ***** occured in less than 2 days apart even after I had asked for the card, cellphone and internet to be blocked. Your service is poor, Capitec Bank does not have a sense of emergency for cases especially in my case *****. I am in debt due to your employees not doing proper due diligence and now you want me to wait additional 5 more days, this is absolutely unfair.