IK
Iza K
1 reviews | Active since Jul 2014
03 Nov 2021, 11:02
Capitec *****
On 28th of October I recieved my salary and just moments after that an amount of R75.27 went off 20 times off my account for google play. I do not even have google play on my phone. Till now have not received any feedback and are going to police to open ***** case and alo going to ombudsman of banking witmy query.no way am I pying R80 per transaction for ***** on my account. Plus they have take off R1 per transaction.
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Replies (3)
Capitec Bank's replyOfficial
03 Nov 2021, 11:17Good day Iza
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply03 Nov 2021, 11:17
Official
Good day Iza
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
IK
Iza K's updateReviewer Update
03 Nov 2021, 11:59The rep beter tell me I will have my money and all charges will be reversed off my account. The total amount of R1525.40 need to be back into my account. This will be taken forward to all platforms.
IK
Iza K's update03 Nov 2021, 11:59
Reviewer Update
The rep beter tell me I will have my money and all charges will be reversed off my account. The total amount of R1525.40 need to be back into my account. This will be taken forward to all platforms.
Capitec Bank's replyOfficial
17 Feb 2022, 17:33Hi Iza
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 17:33
Official
Hi Iza
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank