RS
Raeeqah S
1 reviews | Active since Sept 2020
22 May 2021, 18:06
Capitec *****
Hello Peter
I bought R50 Airtime for my new via Cellc Banking App. Transaction unsuccessful and it gave a ticket number but the money was DEDUCTED from my account.
When I logged out and back in the money appeared. Without being in my transactions. When I logged out and in again. It was gone without being in the transactions.
Only shows deducted ONCE.
*There was also no transactions to that number* - but how can that be if the money was deducted?
Capitec Please explain what ***** and theft is happening. This is my first time experiencing this with my banking app.
#*******banking #capitecbank #bankingapp #capitec***** #theft
Helpful (0)
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Replies (1)Capitec Bank's replyOfficial
23 May 2021, 08:25Good day Raeeqah
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 May 2021, 08:25
Official
Good day Raeeqah
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
