RS
Raeeqah S

1 reviews | Active since Sept 2020

22 May 2021, 18:06

Capitec *****

Hello Peter

I bought R50 Airtime for my new via Cellc Banking App. Transaction unsuccessful and it gave a ticket number but the money was DEDUCTED from my account.

When I logged out and back in the money appeared. Without being in my transactions. When I logged out and in again. It was gone without being in the transactions.

Only shows deducted ONCE.

*There was also no transactions to that number* - but how can that be if the money was deducted?

Capitec Please explain what ***** and theft is happening. This is my first time experiencing this with my banking app.

#*******banking #capitecbank #bankingapp #capitec***** #theft

0
Replies (1)
Capitec Bank
Capitec Bank's reply23 May 2021, 08:25
Official
Good day Raeeqah 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank