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Maphumulo M

1 reviews | Active since Nov 2018

18 Aug 2019, 12:11

Capitec *****

On the 30th of July 2019 I received a call from a person who claimed to be a vodacom consultant telling me about free minutes and their products after some tym my phone went off I thought it's network problem I checked my app I saw a withdrawal I then realised I'm hacked they did a simswarp and too k my cash ported my number to cell c so please help I want my money from capitec coz other banks like absa once you do simswarp they block everything until you go to the bank to verify if it's u who did the simswap

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Replies (2)
Capitec Bank
Capitec Bank's reply19 Aug 2019, 11:06
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 

Best regards,

Capitec Bank
Capitec Bank's reply09 Oct 2019, 15:12
Official
Good dayAs discussed telephonically, I trust that your issue is now resolved.Kind regardsComplaint ManagementCapitec Bank

Best regards,