Capitec *****

My bank was hacked last night. I'm in South Africa and someone in India is busy making ATM withdrawals from my account. I called the capitec call centre to have my card blocked and she told me to go to the bank for a replacement card. So funny that while my money is being withdrawn all capitec can tell me is get a replacement card. The transactions were still going off this morning after my card was supposedly blocked. Now I go to the capitec branch to have them reverse all this transactions because my account is now on R0 and this is the last money I have on my name. All I'm being told is that they investigating and I should wait 14 days for them to do an investigation. Now I have to wait 14 days to wait on a matter that I didn't cause. This wasn't a negligence on my side, I've never lost my card, my card is safe and and secure with me. Its holidays and I must spend 14 days with 0 cash because my card was cloned. Something that I have nothing to do with. I'm so disappointed with Capitec, I do all my banking with capitec and such negligence and lack on sympathy they have on their clients disgust me. How are you as a big bank not having measures to protect the client when such things happen because you know your systems are not secure. The capitec staff were doing nothing to help me get this matter sorted and I had to make calls inside the capitec bank to call centres to get this matter sorted. I was literally doing the job of capitec staff inside the bank in front of them. Until I could get the waiting days to 5. I'm going to take this matter legally, all this days I have to wait for my life to continue I must be reimbursed for. I'm going through hell right now and no one at capitec seems to understand what I'm going through. I will take this matter up with my lawyers.