1 reviews | Active since Jul 2016
CAPITEC *****
Another ***** from Capitec , Let me explain my story in details : I have a capitec account that I want no longer using that much due to the fact that Capitec can just freeze clients accounts anytime anyhow they like , my account had about R200 , than on Friday 05/10/2018 I met a friend borrowing money , this friend had to give me R9000 of which he couldn't transfer due to limit, so we went to a Capitec branch in KZN, Durban , Workshop Branch, I sat and gave my friend my capitec card to give it to a teller , so the teller can make a transfer of 9000 from my friends account to my account , 9000 was successfully transfered making my balance R9200. I went back home , it friday , next day saturday I login on the app to buy airtime and the balance is now only R6200, R3000 is gone , I quickly check on the appy , I can see the payment of 3000 made from my account to an account I don't know, I call Capitec Care , and they confirm the payment was made from my account to this account I don't know, I ask for a reversal and Im told the person has already withdrawn the R3000 , I want you to NOTE: this few things: 1. No one knew my account has just received R9000 except the 3 people ( Me , the guy I was going with and the Capitec Teller) , my account has been having low amount for some time 2. This happens within 24 hours after we went to the branch and transfer this R9000 to my account , so it not weeks 3. Im the only one using my card and phone, I dont drink nor smoke Im always sober ( not that I have a problem with those who do) Im just clarifying that It not like someone took my cards or something) 4. The most important one ''THE MONEY NEVER REPORTED IN MY PHONE WHEN THIS PAYMENT WAS MADE, CAUSE I WAS GOING TO QUICKLY CALL CAPITEC ONLINE'' Now who can turn off Notifications?? except a Capitec worker . I only realised by balance when I logged in hours after this incident that the money is gone, R3000 is gone , CAPITEC Abeg , you deal with the teller that was assisting us else ill take action to my hands, I need my money!!!!!!
I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
