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shireen M

1 reviews | Active since Mar 2015

23 Dec 2015, 05:41

Capitec *****

This backward institution that calls themselves a bank deducted 7500 from my account with another bank! At 2am in the morning I call in I get told I must wait until 8am to findout why! The guy then hung up the phone in my face! 5am I get a sms 1500 is put into my capitec account! My God! I call again all the lady says so sorry I do apologise we have returned your money ! I asked where is my 6000! She says she doesnt know I must call back 8am! Im so ****ed I want all my ****ing money today!

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Dec 2015, 09:52
Official
Hello ShireenMatthews,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Roxanne Pridgeon
Complaints Management: Capitec Bank

Best regards,