UZ
Unathi Z

1 reviews | Active since Sept 2016

20 Sept 2016, 09:06

Capitec *****

<p>I'm writing here for the third time now and I have not received any ressponse. I know I'm not the only one who has problems but I also need urgent help please. I'm being inconvenienced by CAPITEC bank with my money that has been frozen due to "********** activities" that have been picked up. On the 15 September an SMS came in with payment from work while I was infront of the bank manager but that did not mean nothing to him he just told me he is following procedure. Guys, I'm a mother who has 2 kids that are dependent on me for everything. What do you think I'm doing when I'm told i cannot access my money and no one has bothered to tell me how long the investigation will take. It's been 2 weeks now. </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Sept 2016, 10:24
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank