Capitec found wanting on lockdown assistance

On 27 March my husband erroneously transferred an amount of R3500 to the wrong beneficiary. He immediately phoned Capitec to correct the mistake but they informed him that it had to be done between himself and the beneficiary. One problem - the beneficiary has been caught out in Zimbabwe until the end of lockdown. Various messages were exchanged through Whatsapp and we were assured that he would return the money as soon as he had access to his bank accounts. Then lockdown was extended and we needed the refund in order to make it until salaries are paid on the 28th. We approached Capitec for a temporary overdraft facility. They then requested 2 working days to investigate. We provided them with contact details of the person in order for them to confirm the facts. This morning they asked us to contact the person and tell him to answer his phone. They then contacted him and he claimed that the amount was for services rendered. We have now given them a copy of the Whatsapp in which the debt is acknowledged and a commitment to settle the amount. I intend laying ******** charges but we still need assistance from Capitec to make it through - the bank are hiding behind the lie. A simple matter has been turned into a catastrophe