Capitec forex yet again demolishes credit score

Yet again after a year of filling out my declaration forms forex , quoting the correct reference so I can pay my debtors as Instructed by capitec After months of no hassle paying my debtors in time , I now have been black listed as capitec forex has ruined my credit ratting because for some reason my funds don't clear like they used to , even though my declaration forms give my finances legal reason to clear so why every time now capitec keeps asking me to confirm and verify