Capitec Forex withholding my payment due to incometence.

I have bought some shares using a well known trading platform, Easy Equities. I have been FICA'd and paid all taxes due on all transactions made via Easy Equities.

I recently sold some shares from my Easy Equities USD account. This money was transferred to my Capitec Account, but Capitec Forex refuses to pay me my money.

I have sent them summaries of all transactions, but their response is "You need to provide us with the USD trading statements that reflects your contributions, withdrawals and the date that you started trading. The document that you sent is a transaction summary" This response shows clear incompetence of how these platforms work. I have shown and explained to them that my USD contribution is not directly into USD, but is done via my Easy Accounts accounts, from an initial EFT.

How can you work in Forex is you don't understand how these platforms work. I urgently need the money that is now withheld from me due to *********** staff, or a bank that clearly misinterprets Forex regulations.

This is not shady dealings - I have done all my dealings on an easy accessible platform and provided Capitec with all the necessary information.