Capitec Forex sucks

Capitec bank as a retail bank is fine. BUT their Forex service is non existent and frustrating. I was never told that it would take 5-7 business days to clear vs Standard bank that took less than 48hrs. When asked what's the hold up, I was told that Capitec use an intermediary bank and that they can't track or contact that bank to trace my payment. It's been 6 capitec business days since payment was sent and to date no one at capitec can help. Not their email line, phone line or bank personel can be if any assistance - absolutely ****** useless the lot. Rather stick to bankibg the unbankable and leave us who need professional bank services alone.