Capitec Forex Pathetic

It has been 8 months that I have been having problems with their forex department. I have completed their documents and emailed them directly to capitec forex department. I have to phone every month (costing me between R50 to a R100 on the call - there is never an agent available to answer the call during their working hours) just so they can release my salary. a month ago I went into my branch, completed the documents AGAIN and it was send to the forex department while I waited for confirmation. I did receive the confirmation. Today I had to phone again, I holded on for 43 minutes and the phone just went dead - I'm furious!!! Not only am I paying the forex charge each month but I need to pay for phone charges as well - It's pathetic and I do not know what to do anymore!!!!