Capitec forex frustrateing service

Yet again for the umpteenth time In 2023 capitec made me fill out declaration forms for payments from overseas so I can pay my debtors off Forms filled out , and again payment made funds on hold so can't pay debtors as there is an email to verify But what is the point of being made to fill out those forms and they do this It's becoming a frustrateing and annoying process There's no point to the declaration forms if every time you have to verify by email Capitec continues to destroy my credit rateing