Capitec Forex Division

This is the very first time since banking with Capitec that I have received such bad service.

Firstly your call either gets put on hold or the telephone just rings. The number called, which was provided in the email is ***. Not even their own customer services could get through to them. When I eventually got through last week the gentleman requested documentation which I have sent them, immediately.

I have followed up today as I have not received the payment into my account. Tried calling again, with no luck. Called customer services, they also can not get through. They gave me the following numbers to dial *** and ***, the phone rings when trying to get through to an agent and then you get disconnected.

The only option is for me to go to the Techno Park Head Office and find out what the issue is and who is actually managing this department.